His Way at Work provides resources and training for creating a caring culture in the workplace. They offer a comprehensive guide on forming and managing care teams, including the Caring Matrix framework. This resource is essential for understanding how to care for employees systematically and integrate faith-based principles into business operations.

Compassionate Crew
LV-01Care Team Formation
Cultivate a culture of care. Assemble a team dedicated to supporting and uplifting your workforce and community.
“And behold, a lawyer stood up to put him to the test, saying, ‘Teacher, what shall I do to inherit eternal life?’ He said to him, ‘What is written in the Law? How do you read it?’ And he answered, ‘You shall love the Lord your God with all your heart and with all your soul and with all your strength and with all your mind, and your neighbor as yourself.’ And he said to him, ‘You have answered correctly; do this, and you will live.’ But he, desiring to justify himself, said to Jesus, ‘And who is my neighbor?’ Jesus replied, ‘A man was going down from Jerusalem to Jericho, and he fell among robbers, who stripped him and beat him and departed, leaving him half dead. Now by chance a priest was going down that road, and when he saw him he passed by on the other side. So likewise a Levite, when he came to the place and saw him, passed by on the other side. But a Samaritan, as he journeyed, came to where he was, and when he saw him, he had compassion. He went to him and bound up his wounds, pouring on oil and wine. Then he set him on his own animal and brought him to an inn and took care of him. And the next day he took out two denarii and gave them to the innkeeper, saying, “Take care of him, and whatever more you spend, I will repay you when I come back.” Which of these three, do you think, proved to be a neighbor to the man who fell among the robbers?’ He said, ‘The one who showed him mercy.’ And Jesus said to him, ‘You go, and do likewise.’”
Luke 10:25–37
From the card
Getting Started
- Develop a Plan: Use the Good Plan Canvas to chart the mission for the care team.
- Select Members and a Leader: Choose individuals to represent diverse perspectives.
- Train: Reinforce core values, active listening, sympathy versus empathy, resource availability, and planning requirements.
- Promote Awareness: Make sure all employees are aware of the care team and how to contact them.
- Evaluate and Adapt: Regularly assess the care team's impact and evolve approach to meet the changing needs of employees.
Tips for Success
- Establish a regular cadence for care team planning and evaluation.
- Require a feedback loop for each initiative.
- Celebrate the positive impact and stories that come from the care team's work.
- CREDIT: HIS WAY AT WORK
Resources
This podcast answers the question “How does your company adequately take care of the caring team?” His Way at Work Master Coach Jody Armstrong and CEO Chris Patton discuss the important benefits and nuances of implementing, having, and caring for your own caring team.
This book, by Michael Hyatt, provides practical solutions to common workplace communication challenges. This concise resource equips leaders and teams with actionable strategies to eliminate miscommunication, enhance clarity, and foster collaboration, making it an essential tool for improving workplace dynamics and productivity.
This resource offers active listening exercises designed to improve communication and collaboration within teams. It includes practical activities like the Listening Circle and Silent Brainstorming Session, which can be used to train care team members in effective listening and empathy.

Have a resource to suggest? We’d love to hear it.
