Harvard’s Program on Negotiation provides comprehensive resources for conflict resolution, including strategies for negotiation, mediation, and arbitration. This resource offers insights into the cognitive and emotional traps that can exacerbate conflict and practical steps for setting up a constructive conflict resolution process.
Relationships & Community
Harmony in Action
RC-03Conflict Resolution
Resolve conflicts with compassion. Foster a workplace in which peace and understanding thrive.
MarkingsPeacemakingEmpathyHealthy TensionHonesty(Matthew 5:9)
“Blessed are the peacemakers, for they shall be called sons of God.”
Matthew 5:9
From the card
Getting Started
- Establish Clear Protocols: Define a step-by-step process for addressing and resolving conflicts.
- Teach Communication Skills: Equip staff with active listening and empathetic communication skills necessary for resolving disputes.
- Provide Neutral Mediation: Appoint a neutral party or establish a mediation team to facilitate fair conflict resolution.
- Promote a Culture of Openness: Encourage employees to voice concerns early on, preventing escalation.
Tips for Success
- Reinforce the idea that conflict is natural and can lead to growth when handled constructively.
- Incorporate the protocol in employee onboarding.
- Recognize and reward employees who lean into conflict with truth and love.
Continue exploring
6 resourcesResources
This resource outlines five strategies for conflict resolution in the workplace, based on the Thomas-Kilmann Conflict Model. It includes avoiding, competing, accommodating, compromising, and collaborating, providing a framework for understanding and applying different conflict resolution strategies.
This book, by Kim Scott, offers a framework for providing feedback and resolving conflicts with compassion and honesty. The book emphasizes the importance of caring personally while challenging directly, making it a valuable resource for conflict resolution.
*Crucial Conversations*, by Joseph Grenny et al., provides tools for talking when stakes are high. The book offers strategies for effective communication and conflict resolution, helping individuals navigate difficult conversations with confidence and empathy.
C12 offers a conflict resolution framework as part of their curriculum for Christian business leaders. This resource provides a faith-based approach to resolving conflicts in the workplace, emphasizing peacemaking, empathy, and healthy tension.
Jordan Raynor’s “7 Biblical Principles for Resolving Conflict at Work” explores practical, Scripture-based strategies for workplace peace. Key principles include making the first move, addressing conflict with grace, and seeking to bless rather than blame. Drawing from personal stories and biblical teachings, Raynor emphasizes peacemaking as a core Christian calling.
Keep the conversation going
Have a resource to suggest? We’d love to hear it.